Privacy Policy
PRIVACY POLICY AND COOKIE POLICY
BAZ CRAB TRADE CC t/a DRIFTWOOD ESTATES
Registration Number: CK 2001/061905/23
Website: www.driftwoodestates.co.za
Email: info@driftwoodestates.co.za
Last Updated: 29 May 2026
- INTRODUCTION
Baz Crab Trade CC t/a Driftwood Estates (“Driftwood Estates”, “we”, “our”, or “us”) recognises the importance of protecting your privacy and personal information.
This Privacy Policy and Cookie Policy explains how we collect, use, process, store, disclose and protect personal information in accordance with:
- The Protection of Personal Information Act, No. 4 of 2013 (“POPIA”);
- The Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”);
- The Electronic Communications and Transactions Act, No. 25 of 2002 (“ECTA”);
- Any other applicable South African legislation governing privacy and data protection.
By accessing or using this website, submitting an enquiry, making a reservation, subscribing to communications, or otherwise engaging with Driftwood Estates, you consent to the collection and processing of your personal information as described in this Policy.
- RESPONSIBLE PARTY
For purposes of POPIA, the Responsible Party is:
Baz Crab Trade CC t/a Driftwood Estates
Registration Number: CK 2001/061905/23
Email: info@driftwoodestates.co.za
Website: www.driftwoodestates.co.za
- DEFINITIONS
Unless otherwise stated:
“Personal Information” means information relating to an identifiable natural or juristic person as defined under POPIA.
“Processing” means any operation performed on personal information including collection, receipt, recording, storage, updating, use, dissemination, restriction or destruction.
“Data Subject” means the individual or entity to whom personal information relates.
“Operator” means a third party processing personal information on behalf of Driftwood Estates.
- PERSONAL INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
4.1 Guest and Booking Information
- Full names
- Identity or passport numbers where required
- Contact numbers
- Email addresses
- Residential or postal addresses
- Emergency contact details
- Reservation details
- Arrival and departure dates
- Accommodation preferences
4.2 Property Enquiry Information
- Name
- Email address
- Telephone number
- Property preferences
- Communication history
4.3 Financial Information
Where applicable:
- Payment references
- Banking confirmation details
- Transaction records
Driftwood Estates does not store full credit card details.
Payments are processed through secure third-party payment providers.
4.4 Website Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Website usage statistics
- Pages viewed
- Session duration
- Referring websites
- SPECIAL PERSONAL INFORMATION
Driftwood Estates does not intentionally collect Special Personal Information as contemplated by POPIA unless required by law or where consent has been obtained.
Should such information be collected, it will be processed strictly in accordance with POPIA.
- PURPOSE OF PROCESSING
We process personal information for the following lawful purposes:
- Managing accommodation reservations
- Responding to enquiries
- Communicating with guests
- Managing customer relationships
- Processing payments
- Conducting business administration
- Improving website functionality
- Preventing fraud and unlawful activity
- Complying with legal obligations
- Providing customer support
- Marketing our services where lawful consent exists
- LAWFUL BASIS FOR PROCESSING
Personal information is processed only where:
- Consent has been obtained;
- Processing is necessary to conclude or perform a contract;
- Processing complies with legal obligations;
- Processing protects a legitimate interest of the Data Subject;
- Processing protects Driftwood Estates’ legitimate business interests.
- DIRECT MARKETING
Where required by POPIA, Driftwood Estates will obtain consent before sending marketing communications.
Users may withdraw consent or unsubscribe at any time by:
- Clicking the unsubscribe link in communications;
- Contacting info@driftwoodestates.co.za.
Driftwood Estates will maintain records of marketing preferences as required by law.
- DISCLOSURE OF PERSONAL INFORMATION
Personal information may be disclosed to:
- Property owners represented by Driftwood Estates;
- Payment processing providers;
- Website hosting providers;
- IT service providers;
- Professional advisers;
- Auditors;
- Regulatory authorities;
- Law enforcement agencies;
- Government bodies where legally required.
Personal information will never be sold to third parties.
- CROSS-BORDER TRANSFERS
Certain service providers used by Driftwood Estates may store information outside South Africa.
Where cross-border transfers occur, Driftwood Estates will ensure that:
- Adequate levels of protection exist;
- Appropriate contractual safeguards are implemented;
- Transfers comply with Section 72 of POPIA.
- SECURITY SAFEGUARDS
In accordance with Sections 19 to 22 of POPIA, Driftwood Estates implements reasonable technical and organisational security measures to safeguard personal information against:
- Loss;
- Misuse;
- Unauthorised access;
- Unauthorised disclosure;
- Destruction;
- Alteration.
Security measures may include:
- SSL encryption;
- Firewall protection;
- Secure hosting environments;
- Access controls;
- Password protection;
- Malware monitoring;
- Data backup procedures.
- RETENTION OF INFORMATION
Personal information will only be retained for as long as necessary to:
- Fulfil the purpose for which it was collected;
- Meet legal obligations;
- Resolve disputes;
- Enforce agreements;
- Protect legitimate business interests.
Thereafter information will be securely destroyed or anonymised.
- DATA SUBJECT RIGHTS
Under POPIA, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion where legally permissible;
- Object to processing;
- Withdraw consent;
- Lodge a complaint with the Information Regulator.
Requests may be submitted to:
Email: info@driftwoodestates.co.za
- INFORMATION REGULATOR
Complaints may be directed to:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
Website: www.inforegulator.org.za
Email: enquiries@inforegulator.org.za
- PAIA MANUAL
Driftwood Estates maintains a PAIA Manual where required by applicable legislation.
Requests for access to records may be submitted in accordance with PAIA and the prescribed procedures.
- COOKIE POLICY
16.1 What Are Cookies?
Cookies are small text files placed on your device when visiting a website.
Cookies assist with website functionality, analytics, security and user experience.
16.2 Types of Cookies Used
Essential Cookies
These cookies are necessary for website functionality and cannot be disabled.
Examples include:
- Security cookies
- Session management cookies
- Booking functionality cookies
Performance Cookies
Used to monitor website performance and visitor behaviour.
Examples include:
- Google Analytics
- Server performance monitoring
Functional Cookies
Used to remember preferences and settings.
Marketing Cookies
May be used to:
- Measure advertising effectiveness;
- Deliver relevant advertising;
- Improve marketing campaigns.
16.3 Third-Party Cookies
Third-party services integrated into our website may place cookies on your device.
These may include:
- Google Analytics
- Google Maps
- Social media platforms
- Booking platforms
- Advertising networks
Users should review the privacy policies of those third parties.
16.4 Managing Cookies
Most web browsers allow users to:
- View cookies;
- Delete cookies;
- Block cookies;
- Restrict cookies.
Disabling cookies may affect certain website functionality.
- CHILDREN’S PRIVACY
Driftwood Estates does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites.
Driftwood Estates is not responsible for the privacy practices, security or content of external websites.
Users access such websites at their own risk.
- POLICY CHANGES
Driftwood Estates reserves the right to amend this Privacy Policy and Cookie Policy at any time.
Updated versions will be published on this website and become effective immediately upon publication.
- CONTACT DETAILS
For privacy-related enquiries, requests or complaints:
Baz Crab Trade CC t/a Driftwood Estates
Registration Number: CK 2001/061905/23
Email: info@driftwoodestates.co.za
Website: www.driftwoodestates.co.za
By using this website, you acknowledge that you have read, understood and accepted this Privacy Policy and Cookie Policy.